OT http://www.electricrotors.com

[smoothound]

I'm with you 100% Willie I was just giving Hoggy a hard time because I like to keep him on his toes [img]/ubbthreads/images/graemlins/grin.gif[/img]

[Malcolm]

George is probably our best customer, stocking all the Eco 8 upgrades we do.

Fortunately for me he is just 15 mins away and I often pop in for a quick chat. His aim is to try and have at least one of every spare for the models he stocks (Eco, piccolo, hummingbird, Elo and Hornet to name a few). He also aims to turn orders around as quick as possible and will always help with free advice and set up issues, even if he didn't supply the original helicopter !

My experience was any thing but positive.

Placed an order online with card details and received this message :

SUBJECT Electric Rotors - Order [Order Ref: 667]

"Dear Andrew Hill
Thank you for ordering online with Electric Rotors.
Your payment details will be processed shortly. Your order status is availble to view at electricrotors.com
If you have any queries regarding this order please state your order referance number.
Best regards
George Ioannidis

Electric Rotors
www.electricrotors.com
Phone: +44 (0) 20 8736 0410
Fax: +44 (0) 20 8736 0411"

After 3 days I wanted to check the order. Unable to get order status online, web error. Replied to the message above asking for an update and got this reply !!!!

SUBJECT RE: Electric Rotors - Order [Order Ref: 667]

"Hello Andy,
Sorry but we do not have an order like this.
Are you sure that you have place this order with us.
The order number also it does not look correct as we have order numbering with 4 digits.
Best regards
George Ioannidis

Electric Rotor
Churchill's Business Centre
Stirling Way, Borehamwood
Herts, WD6 2HP
United Kingdom
www.electricrotors.com
Tel: +44 (20) 8736 0410
Fax: +44 (20) 8736 0411"

Not a good experience ! The person I emailed clearly didn't read the whole message otherwise they would have noticed I was replying to their auto generated email. And on top of that their web ordering must have issues which they didn't address.

[bigandy]

I've never had any problems with electric rotors.com. All orders have been dealt with fairly quickly (longest wait so far has been a week to get the bits despatched).

George was also pretty helpful when i had a chat with him at Weston park this year...

cheers
Andy

[Malcolm]

Was this placed whilst Electric rotors closed for a holiday period a few weeks back ? I was speaking with George last week and he had people phoning up on the first day he re-opened chasing orders they had placed whilst he was away, even though the web site and his answer machine message stated that no orders will be processed whilst they are closed for business.

I know George often does great things for people, but being in two places at once is just asking too much [img]/ubbthreads/images/graemlins/smile.gif[/img]

No, but good point, his web site said 'After a very busy week are now back to our standard fast delivering service.' So I placed the order Monday.

I don't mind order mistakes or delays but I expect a resolution when raised as a problem, instead I was told I never ordered with them, even though I was replying to their email !!

I ordered some stuff on 15th September and saw that the order status was 'pending'.
I left it a day or 2 and emailed for an update and got no reply at all.
Left it a few more days (now 27th - this last Monday) and finally phoned only to be told by George that the items were to be posted out the next day (strange that!!!)
He did say they were waiting on suppliers and I asked if they could then be more helpful with their order status descriptions - if we saw 'awaiting supplier' we would at least know what the delay was.
He told me they are doing a thorough overhaul of the ordering system and expect to be able to give better order feedback from next week (strange that too!!).
Stuff duly arrived Wednesday. [img]/ubbthreads/images/graemlins/cool.gif[/img]

[dongle]

I think this is another classic example of how something in writing can be so widely interpretted - I read that email from George as a polite enquiry for you to confirm details to him. That might just be because I've spoken to him many times and can "hear" him saying it.

I'd phone him and discuss - he'll be helpful as possible

[Silvashadow]

I agree with you Dongle. English is George's second language and, written, it may seem a little harsh. But as you say when you are speaking with him he could not be more helpfull.

I have always found Electric Rotors give execelent service. I needed some parts for my Eco8 recently and phoned him the day before he went on holiday. He did not have one part in stock so he took one from a new kit so that in his words "you can get back into the air". All parts orederd arrived 48 hours later.

[WankyBBS]

Before ranting I'd have just phoned the guy and talked it thru with him. He's not like Helihobby and actually answers his phone.

George is another guy that goes above and beyond to get people back in the air flying again.