Technical Hotline:

(You have questions about our products?)

0900-179 50 20 (0.99 €/min)

Mo-Th: 10.00 am – 12.00 pm and 1.00 pm – 4.00 pm

Fr:          2.00 pm – 4.00 pm

AEROFLY DIRECT SUPPORT

Effective immediately we are offering you fast and easy ONLINE Direct Support.

Simply use the IKARUS Remote Access Module, which you can initiate directly from here:

http://www.ikarus-modellbau.de/AFPD-Support/Ikarus_Support_Team.exe

There is no installation necessary; it is sufficient to only start the module.

After starting the program you will receive a computer generated ID and a Password. By providing this ID and Password when calling the ONLINE Direct Support our hotline support technician will be able to establish connection to your PC for a TeamViewer session. Step by step you can monitor on your screen how our technician is solving your software problem.

Of course, you may stop the session at any time.

The remote access is limited only to the particular session matching the current  ID and Password.

You do not need to uninstall the remote access module after the TeamViewer session, as you initially only executed the module but did not install it.

Telephone Support/Ordering/Accounting etc.

Telephone:    +49 (0) 7402 – 92 91 900

Fax:    +49 (0) 7402 – 92 91 750

FAQ Frequently Asked Questions and Answers

Click here

Manuals and Downloads  Click here